CarMax is a well-known and trusted brand in the automotive industry, specializing in the sale of high-quality used cars. With a strong presence and reputation, CarMax has become a go-to destination for individuals looking to purchase reliable and affordable pre-owned vehicles. Founded on the principles of transparency and customer satisfaction, CarMax offers a wide selection of cars, trucks, and SUVs, along with a hassle-free shopping experience. The company's commitment to providing a fair appraisal, professional service, and convenient payment options has earned them a loyal customer base. With numerous positive reviews and a focus on customer-centric values, CarMax continues to be a top choice for those in the market for a used vehicle.
Amenities and More
- Delivery
- Wheelchair-accessible entrance
- Credit cards
- Debit cards
- Wheelchair-accessible car park
- In-store shopping
- Repair services
- Oil change
Reviews
It’s was a fast and easy online check-in process which determined the value offer of my vehicle. Greeted by a professional and courteous service person that conducted an inspection of my vehicle and processing of the paperwork. I was given my check all done with in an hour. Thank you for your excellent service!
This review is for Heather, our associate who helped us. She was nothing but sweet, kind, and went above and beyond when I was confused and asked a million questions. Her patience gave me confidence in my decision. Yes, the offer was lower than it "should" have been, but I'm a believer in paying for convenience and service. So while I sold my truck for less than it was probably worth, they handle EVERYTHING for you and make the process super easy. An hour of working with Carmax saved me potentially weeks of private selling and headaches. If you're looking for an easy way to sell your car and you understand you will get lower than value (but still fair), then this is where you need to be.
The process of buying was easy until I got to the actual dealership my car wasn’t clean properly, my paperwork wasn’t prepared, still waiting for my registration to be delivered. My car also has a light on that I can’t make an appointment convenient enough. You guys should just be able to pull my car in and fix it since I just purchased it two days ago. I love my car but the service from the dealership is horrible.
Buying a car is (normally) a very time consuming and stressful event, but not this time! The whole experience, from trade-in to purchase was smooth and easy. CarMax has mastered the auto buying/selling process to actually make it enjoyable for the customer. The associate that we worked with was Josh and he was a GEM!!! So friendly, personable, professional and knowledgeable. He was a very big contributor to the great experience that we had. I have no intention of buying another car anytime soon, but if I did, I'd be going back to see Josh at CarMax Lakeland.
Melissa’s greeting was great in making me feel welcome. Cheveille was also pleasant and made the experience worthwhile.
The whole process was smooth. I got an online offer and it was honored at the appointment after photos and an inspection of my car.
I walked in late to my appointment and they took me right away. No wait. Associate was very nice. Quick and easy.
Jasmin, our salesperson, was kind and friendly. Walked me through the process and explained every step along the way. I would definitely do business with CarMax in the future, and would recommend your no hassle approach to selling a vehicle. Hope to be back to purchase soon!!!
Location
3223 US Hwy 98 N, Lakeland, FL 33805, United States
Hours
-
Monday
11:00 AM - 08:00 PM
-
Tuesday
11:00 AM - 08:00 PM
-
Wednesday
11:00 AM - 08:00 PM
-
Thursday
11:00 AM - 08:00 PM
-
Friday
11:00 AM - 08:00 PM
-
Saturday
09:00 AM - 07:00 PM
-
Sunday
12:00 PM - 07:00 PM
Liked by Others
